Mystery Shopping

mystery_shopping

Discover ways to win your customer’s loyalty and ultimately surpass their expectations through continued improvements to your customer care. We make mystery shopper calls to gain insight and highlight ways to improve and impress your customers.

Mystery shopping is a tool we use to measure quality of service, compliance with regulation, or to gather specific information about products and services. Here at Xen we believe that mystery shopping is the basis for continuous improvement and staff performance management. Xen Consultants can ensure that you are always ahead of your competition and are aware of any challenges within your sector.

  • I would recommend them to anyone who wants to move their business forward, engage with new customers and what’s so important maintain a working database. Their attention to details and loyalty is really unsurpassed and at the end of the day they get results, they really are a good return on investment and a pleasure to deal with.”

    Carol Barford – Sales and Marketing Manager Bicester Hotel Golf & Spa

Here are some of our clients

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