Mystery Shopping

mystery_shopping

Discover ways to win your customer’s loyalty and ultimately surpass their expectations through continued improvements to your customer care. We make mystery shopper calls to gain insight and highlight ways to improve and impress your customers.

Mystery shopping is a tool we use to measure quality of service, compliance with regulation, or to gather specific information about products and services. Here at Xen we believe that mystery shopping is the basis for continuous improvement and staff performance management. Xen Consultants can ensure that you are always ahead of your competition and are aware of any challenges within your sector.

  • We started working with Xen Consultants in 2011. They were carefully selected to provide us with marketing and sales support to expand our business in existing and new territories. I am pleased to say that they were very effective in helping us achieve our targets.

    We have always found them very professional with a positive attitude and extremely friendly manners. Their entire team from top to bottom is very skilful in their field of operations, are capable of achieving results for their clients. They are always ready to facilitate and willing to go that extra mile to help.

    We are very pleased to have been working with Xen, will continue to work with them and recommend to any businesses looking to engage an effective marketing and sales team. Thank you all at Xen.

    Jawed Bukhari | Client Relation Manager

    Guardforce Security Services Ltd

Here are some of our clients

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