Mystery Shopping

mystery_shopping

Discover ways to win your customer’s loyalty and ultimately surpass their expectations through continued improvements to your customer care. We make mystery shopper calls to gain insight and highlight ways to improve and impress your customers.

Mystery shopping is a tool we use to measure quality of service, compliance with regulation, or to gather specific information about products and services. Here at Xen we believe that mystery shopping is the basis for continuous improvement and staff performance management. Xen Consultants can ensure that you are always ahead of your competition and are aware of any challenges within your sector.

  • Just a quick note to thank you for your team’s efforts on our recent Market Research Campaign.

    I have no hesitation in recommending Xen to any organisation looking for market research activities.
    research campaign. From the outset, you took the time and made efforts to understand our industry and our business by asking excellent questions and listening intently to the answers. You represented our business superbly and the results of the campaign exceeded our expectations. I am sure we will work together again in the future.

    Adam Phillips, Business Development Manager

    Wates Smartspace FM

Here are some of our clients

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