Mystery Shopping

mystery_shopping

Discover ways to win your customer’s loyalty and ultimately surpass their expectations through continued improvements to your customer care. We make mystery shopper calls to gain insight and highlight ways to improve and impress your customers.

Mystery shopping is a tool we use to measure quality of service, compliance with regulation, or to gather specific information about products and services. Here at Xen we believe that mystery shopping is the basis for continuous improvement and staff performance management. Xen Consultants can ensure that you are always ahead of your competition and are aware of any challenges within your sector.

  • “One of the key steps to launching a Vistage Group is the delivery of an effective Business Leaders Seminar – the BLS. Xen Consultants were contracted by Vistage to generate and deliver the right number of business leaders of the right quality, into the room at the right time.

    I ran three such events and I am delighted to confirm that Xen provided a total of nine prospects of which five became Founding Members and three remain members nearly 4 years later. I believe that this success was built on three key aspects;

    1. Xen’s knowledge of Vistage, how it works & the value it delivers to business leaders – this is the wow factor!
    2. Xen’s consistent professionalism when dealing with prospects
    3. The friendliness, flexibility and open nature of all the staff at Xen Consultants

    Xen Consultants contribution was fundamental to the successful launch of my first Vistage CEO Group. I now run multiple groups & would absolutely both recommend Xen & use them again.”

    Mr Chris Everard

    Vistage Chair – Midlands

    Vistage UK

    Continue reading → Vistage UK

Here are some of our clients

M3
tld
Freeform
Beb
Majic
giggabox
creative
Cegid
Full Power Utilities
Energy Evaluation
Castle Minibus
Specsavers
Jay Tech
Vistage
JBA
4CM

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