Spring 2015 – The Power of Kindness and Going the Extra Mile for our Customers

Wednesday April 1st, 2015

At Xen Consultants, one thing that has dramatically contributed to our success over the last 7 years has been our dedication to always look for ways to better serve and provide solutions for problems our client’s face with their marketing and business growth. We go above and beyond the call of duty to fulfil their needs.

Often in our daily lives, we get so caught up with sales and the bottom line that it’s sometimes easy to forget the power of simple deeds of kindness done for our customers without any hope of reward.

I recently came across this wonderful little story that’s a perfect example of this:
One stormy night, many years ago, an elderly man and his wife entered the lobby of a small hotel in Philadelphia, hoping to find shelter for the night.

“Could you possibly give us a room?” the husband asked the clerk at the front desk. The clerk, a friendly man with a winning smile, looked at the couple and explained that there were 3 conventions in town.

“All of our rooms are taken,” he said. “But I can’t send a nice couple like you out in the rain at this time of night. Would you perhaps be willing to sleep in my room? It’s not exactly a suite, but it will be good enough to make you folks comfortable for the night.”

The couple declined, but the clerk insisted. “Don’t worry about me, I’ll be just fine,” he told them. So the couple agreed.

As he paid his bill the next morning, the elderly man said to the clerk, “You are the kind of manager who should be the boss of the best hotel in the United States. Maybe someday I’ll build one for you.”

The clerk looked at the couple and smiled. The three of them had a good laugh. As they drove away, the elderly couple agreed that the helpful clerk was indeed exceptional. Finding friendly people who go out of their way to be helpful isn’t always easy.

Two years passed. The clerk had forgotten the incident when he received a letter from the old man. It recalled that stormy night and enclosed a round-trip ticket to New York, asking the young man to pay them a visit.

The old man met him in New York and led him to the corner of Fifth Avenue and 34th Street. He then pointed to a great, new building, a palace of reddish stone, with turrets and watchtowers soaring up to the sky.

“That,” said the old man, “is the hotel I have just built. I want you to manage it.”

“You must be joking,” the young man said.

“I can assure you that I am not,” said the other, a sly smile playing around his mouth.

The old man’s name was William Waldorf Astor, and the magnificent structure was the original Waldorf-Astoria Hotel. The young clerk who became it’s first manager was George C Boldt.

This young clerk could never have foreseen the turn of events that would lead him to take charge of one of the world’s most glamorous hotels. Like the old admonition says, “Be kind to strangers, for unknown to you, you may be entertaining an angel!”

This little story reminds me of the many times that I’ve been the recipient of some little act of kindness, given freely without the giver expecting anything in return. Those small deeds, when given, may have seemed menial and un-impressive, but so often have a far bigger impact and reach much further than the giver could ever have foreseen.

This story was especially meaningful to me, as recently, I was able to enjoy a short stay at this very hotel! It struck me that the only reason that this was possible was because of the growth and success we have achieved at Xen, which I know is as a direct result of our constant endeavours to apply this simple rule.

“Kindness, like a boomerang, always returns.” –Author Unknown

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